My initial experience was very good. I got good communication and service from my rep Cindy, however when the items arived, 11 of the tiles had damaged or completely missing leds. I contacted my rep Cindy who apparently no longer works with this company, she tried to assist but the company refused liability. I then contacted them through messenger here on alibaba, and again the refused to accept any resonsibility for this. So out or an order of 48 tiles, 11 are damaged. I would not recommend doing business with them.